Laurence Chandler Fine Art provides quality, artisanal products. We make every attempt to capture accurate, detailed pictures from various angles to give you as much information about an item as possible. And, we provide complete information about each item in the descriptions. WE GENERALLY DO NOT ACCEPT RETURNS, EXCHANGES OR CANCELLATIONS. BUT, PLEASE CONTACT US IF SOMETHING HAS GONE WRONG IN YOUR EXPERIENCE, AND MAKE EVERY EFFORT TO GET IT RIGHT. Refunds or exchanges will NOT be provided for Special or Custom Orders, or custom and sale items.
If for some reason you are not satisfied with your purchase, you must notify us, as follows: From the time you receive your original art piece, you have three (3) days to decide whether to keep the work or return the artwork in its original condition. We require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned, and returns must be shipped via a traceable method i.e., tracking number and original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. Once the piece safely returns, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within 10-14 business days. Laurence Chandler Fine Art is not responsible for undelivered returns. Additional shipping fees may apply for international returns. Please note that these fees may possibly be
avoided if you inform the courier that the item is a return—though we can’t guarantee this.
DAMAGED ARTWORK: Step 1 – Immediately, please call 301-794-8480 between the hours of 10:00 AM – 6:00 PM EST Monday through Saturday or email the ARTIST with your order information. Step 2 - Save original packaging. Step 3 - Take photos of damaged artwork and packaging. Please email photos to the ARTIST. Step 4 - Laurence Chandler Fine Art will contact you to discuss next steps.