LAURENCE CHANDLER FINE ART

Policies


Thank you so much for visiting Laurence Chandler Fine Art. 

Customer service is very important to us and we aim to treat all our customers in the same manner that we wish to be treated. 

Inquiries are always welcome. 

Please take a few minutes to become familiar with our company policies. Again, we are delighted to have you here!
PAYMENT
Laurence Chandler Fine Art accepts PayPal, Credit Card and USPS Money Orders (USD only).
SHIPPING
Laurence Chandler Fine Art currently ships to domestic U.S. addresses. If you live outside the U.S. and would like to purchase an item, EMAIL  Laurence Chandler Fine Art with your name and address (we will contact you about costs -- shipping fees, taxes, etc).
Orders are generally shipped within 3-5 business days via UPS or USPS. We ship only to street addresses.
IMPORTANT: Orders will NOT be shipped until payments have been received and cleared. 
When your order ships, you  will be sent confirmation including a tracking number.  Shipped items are insured and  require signature. While we have found USPS and UPS to be reliable, trackable and cost-effective shipping providers, we sadly cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Laurence Chandler Fine Art only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
If you need overnight shipping, email us for arrangements. (Overnight shipping will be extra -- it will depend on the express method you choose.)
Shipped items will not feature prices, however, invoices are included in the package. If you are sending a gift and would like to have the invoice omitted or a note included, please request when placing your order.
REFUNDS & EXCHANGES
last Updated: March 15, 2015
Laurence Chandler Fine Art provides quality, artisanal products. We make every attempt to capture accurate, detailed pictures from various angles to give you as much information about an item as possible. And, we provide complete information about each item in the descriptions.

If for some reason you are not satisfied with your purchase, you must notify us, according to the following:


From the time you receive your original art piece, you have five (5) days to decide whether to keep the work or return the artwork in its original condition for a refund. We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned. 


So, if you receive artwork you’ve purchased from Laurence Chandler Fine Art and are not fully satisfied, you have five (5) days to notify us that you'd like to return the work. Then, you’ll have three (3) days from the day you contacted us to ship out the artwork through a traceable method and provide us with the shipment’s tracking number. 


If you do not notify us of your intent to return the work within five (5) days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply.)


Step 1 – Within five (5) days of your merchandise delivery date, please call 301-794-8480 between the hours of 10:00 AM – 6:00 PM EST Monday through Saturday or Email Laurence Chandler Fine Art to give us your order information and the reason for wanting to return the work.


Step 2 – Repackage the artwork using the original packaging materials used by the artist. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. 


Please refer to our Packaging Guidelines for instructions on how to safely package artwork for shipment.


Step 3 – Arrange to send the packaged artwork directly back to Laurence Chandler Fine Art using a traceable shipping method.


Step 4 – Email all shipping details including tracking number to Laurence Chandler Fine Art.


Once the piece safely returns, we will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order within 7-10 business days of your merchandise return. Laurence Chandler Fine Art  is not responsible for undelivered returns.


Additional shipping fees may apply for international returns. Please note that these fees may possibly be 

avoided if you inform the courier that the item is a return—though we can’t guarantee this.


DAMAGED ARTWORK:


Step 1 – Within five (5) days of your merchandise delivery date, please call 301-794-8480 between the hours of 10:00 AM – 6:00 PM EST Monday through Saturday or email Laurence Chandler Fine Art to give us your order information.


Step 2 - Save original packaging!


Step 3 - Take photos of damaged artwork and packaging. Please Email these photos to Laurence Chandler Fine Art.


Step 4 - Laurence Chandler Fine Art will contact you to discuss next steps.


Refunds or exchanges will NOT be provided for Special or Custom Orders. Store credit will only be given after management confirms the return is Laurence Chandler Fine Art merchandise and in its original condition. We do not accept responsibility for any items lost or damaged if not sent through recommended method.
ADDITIONAL POLICIES & FAQS
The success of Laurence Chandler Fine Art relies on your satisfaction! If you feel something has gone wrong in your experience, please contact us and we will make every effort to get it right. If you are delighted with your purchase, by all means share your thoughts as well.

Prices and policies are subject to change at any time.

COMMISSIONS - INTERIOR DESIGNERS - CORPORATE CLIENTS
Laurence Chandler Fine Art is a proven source for Dealers, Interior Designers and Corporate clients, and available for commissions. Only here will you find a comprehensive portfolio of works by Laurence Chandler, an American painter and Contemporary Abstract Expressionist.
For abstract paintings for sale or art for sale, contact us today! Email speaktolarry@aol.com

Laurence Chandler Fine Art is a proven source for Dealers, Interior Designers and Corporate clients, and available for commissions. Only here will you find a comprehensive portfolio of works by Laurence Chandler, an American painter and Contemporary Abstract Expressionist.


For commissions, please contact the artist Laurence Chandler via Email at speaktolarry@aol.com or phone: 301.794.8480.